Effective Date: 17 August 2025
At ToiDoi Marketplace, we aim to ensure a smooth and reliable shopping experience for our customers. This Refund & Return Policy outlines the terms under which you may request a return or refund.
Items are eligible for return if they are:
Damaged, defective, or not as described.
Received in incorrect quantity or wrong item delivered.
Products must be returned in their original condition, unused, and with all packaging, tags, and accessories intact.
The following items are not eligible for return:
Perishable goods (e.g., groceries, fresh food, beverages).
Personal care, hygiene, and health-related items.
Items marked as non-returnable on the product page.
Customers must request a return within 2 days of receiving the order.
For defective or damaged items, a request must be raised within 48 hours of delivery with proof (photo/video evidence).
Refunds will be processed once the returned item passes quality checks.
Refunds may take 5–7 business days to reflect in your original payment method.
In case of online payment failure or technical issues, refunds will be processed to the customer’s bank account or wallet.
If applicable, customers may choose a replacement instead of a refund.
Replacements are subject to product availability.
Contact our support team via email at info@toidoi.com with your order ID, issue details, and supporting evidence (if applicable).
Our support team will guide you through the return process.
For any queries regarding returns or refunds, please contact us at:
📧 info@toidoi.com
